University of Essex

The main duties of the post will include:

1. Assist and support the Hospitality & Events Manager in the day to day running of service operations of the outlets

2. Assist and support the Hospitality & Events Manager in managing of daily/weekly stocktake by keeping track of current stock levels, calculating requirements and ordering new stock, calculating via paper based and online systems/software to ensure the right quantities are ordered and minimal wastage is generated.

3. With the lead of the Hospitality & Events Manager, assist in managing compliance of health and safety standards.

4. Work with the Hospitality & Events Manager by assisting in recruiting, training and developing team members.

5. Working with senior managers to make changes that improve the customer experience in all outlets.

6. Assist and support the Hospitality & Events Manager by preparing and flexing of staff rotas according to current business needs.

7. Work with the Hospitality & Events Manager to ensure weekly and monthly payroll sheets for temporary staff ensuring budget targets are met.

8. Liaise with the Hospitality & Events Manager to monitor the submission of self-certificate and sickness forms for permanent staff members, assisting in ensuring all relevant paperwork is submitted to the Admin team and follow up processes are actioned in a timely fashion.

9. Liaising with the Catering Operations Manager, Deputy Operations Managers, Catering Development Manager, Event Essex team and the Hospitality & Events Manager to ensure seamless service.

10. Work closely with the Purchasing, Stores and Stock Manager on ordering and monitoring stock and oversee all internal stock transfers.

11. Regularly meet and communicate with Hospitality & Events Manager to look at business levels in order to assist and deputised as appropriate.

12. Work closely with the Catering Operations Team, Event Essex Team, Essex Sport General Manager and Stakeholders across the University to efficiently to support, organise and deliver core events and large conference events in various locations of campus.

13. Ensuring daily procedures to run the Delivered Catering, Events and outlets are followed diligently by all staff.

14. Tasting our food and drink regularly to ensure quality and consistency is maintained, and feeding back any issues to the kitchen for improvement; you should know what gold standard looks and tastes like and ensure your team know the same.

15. Building customer relationships and managing difficult situations that arise.

Any other duties as may be assigned from time to time by the Catering Operations Manager or their nominee.