Birmingham, UK

Posted 1 month ago


Who we are:

TicketSellers provides tech solutions to the independent festival industry. Our two main product lines are which sells tickets for a large portion of the independent festival market in the UK, and which is a SaaS offering for event management.

Key Responsibilities:

  • Deliver top-notch customer service by managing incoming calls and emails promptly.
  • Respond to emails within team SLAs, ensuring timely and efficient communication.
  • Process orders and transactions accurately, resolving issues and escalating critical matters.
  • Stay updated on event and company developments to offer accurate information.
  • Handle customer complaints and concerns as the primary point of contact.
  • Adhere consistently to company policies and procedures.
  • Collaborate with the Client Success team on challenging customer inquiries.
  • Identify and report outdated FAQs or team resources to the Head of Customer Experience.
  • Support Eventree inquiries and be available during weekends and evenings as needed.

Key Attributes:

  • Seeking individuals passionate about delivering excellent customer service.
  • Proactive and collaborative approach in bridging the gap between clients and customers.
  • Professional and polite attitude required at all times.
  • Previous customer-facing experience preferred.
  • Strong verbal and written communication skills.
  • Detail-oriented and capable of handling complex inquiries calmly.
  • Essential availability throughout the week and weekends in the summer.
  • Work closely with Head of Customer Experience & Senior Administrator for operational efficiency.

Extra Benefits:

  • Remote Working
  • Wellbeing Policy
  • Opportunities to work at festivals/events

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01202 545 633
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