London UK

Posted 1 month ago

Marriott International

Job Role:

As an Events Coordinator at St. Pancras, you take responsibility for group bookings and less complex meetings & events. The Event Coordinator will support the department with day-to-day tasks including supporting Event Managers events and handling and building groups that form part of more complex events, organising and chairing weekly operations meetings and acting as the first point of contact for the events department. The role also includes some inventory duties, such as balancing systems, data collection and reservation duties.


  • Oversee hotel operations and ensure exceptional customer service.
  • Gather and address guest feedback promptly.
  • Manage schedules, emails, and communications for key stakeholders.
  • Maintain professional communication standards.
  • Prepare group documentation and identify upselling opportunities.
  • Conduct show rounds and assist with group inquiries.
  • Handle administrative tasks efficiently.
  • Process group bookings in Opera and Marsha systems.
  • Welcome and assist group planners.
  • Support Event Sales Manager with inquiries.
  • Communicate updates to the events team and update signage.
  • Adhere to hotel policies and procedures.
  • Coordinate with stakeholders to finalize group arrangements.

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