Gainford Group

This role oversees private functions ranging from dinners to weddings and you will have responsibility for room set up as well as ensuring that your team are fully briefed and organised prior to a function. You must be immaculately presented with excellent communication and leadership skills, as the role will be working front of house and liaising with clients on a day-to-day basis.

Reporting to the DGM you will ensure that together, the team are motivated and trained to meet the highest levels of guest care as you lead by example.

At times there may be a requirement to dealing with new enquiries or follow up enquires; offering support to The Sales Team. Seeing the sales process through from enquiry to follow up and then delivery.

This role is hands-on and often involves working as part of a team. You must be able to complete a wide range of activities requiring clear communication, excellent organisational skills and attention to detail. You must work well under pressure, ensuring the smooth and efficient running of an event. Be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approach. To assist with the responsibility for the day to day running of the M&E department within the overall policies and controls established by the Company and Hotel General Manager, ensuring that the brand values and standards are delivered and profitability achieved. To constantly exceed guest expectations, delivering the highest standards of customer service, at times under great pressure.