Crisis Management Assignment – Reserve
This assignment is marked out of 65 points. Each question has a single correct answer.
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Question 1 of 5
1. Question
20 point(s)Imagine you are working on an arts & culture festival with a 30,000 capacity, please label which colour code the following scenarios would fall into, based on the guidance of your previous Crisis Management seminar.
Acceptable Answers are white, blue, orange, or purple. Each scenario has one answer.
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Scenario:
In build/set up phase:Structure failure.
Vendors heart attack.
Contractor trips over own feet and breaks 2 bones.
Contractor falls from height resulting in 4 broken bones, including vertebrae.
Staff catering provision doesn’t arrive (retail catering is already on site).
Non-availability of key decision makers resulting in business continuation failure.During live show:
The event’s nearest railway station is forced to close.
Plumbing malfunction in customer toilets, decommissioning all stalls.
Breach to event perimeter/fencing.
Physical altercation requiring no first aid but resulting in customer ejection from event.
Theft from inside campsite or cloakroom.
Glass in customers foot.
Noise complaint from local residents.
3 people with food poisoning.
Crowd management issue resulting in slow bottleneck with no injuries.
A customer broken bone.
Loss of customers debit card.
Substance abuse issue resulting in a gastric suction (e.g alcohol stomach pumping).
Electrical storm resulting in power outage for 1 hour.
Key performer or speaker due to arrive 30mins late.
Correct 20 / 20 PointsIncorrect / 20 Points -
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Question 2 of 5
2. Question
20 point(s)See below a basic event scenario
In this scenario you are a general event assistant working front of house at an outdoor cinema event. The event is taking place in between 18:00-21:00 in a privately-owned woodland area, in an enchanted forest theme. The capacity is 150 people, which is 87 adults, 63 children and 16 members of staff total. Tickets were released in proximity/price tiers, with the areas closer to the stage being more expensive than the ones further away. See below the team structure breakdown:
Firstly, match the crew with the most appropriate job roles. Please note, this is not an exhaustive list of roles and are just a few examples that you may find in a similar event:
Correct answers are not case-sensitive. Acceptable answers are:
- Event director
- H&S officer
- Site manager
- Operations manager
- Electrician
- Rigging techs
- Event assistant
- Security
- Stewards
- Food vendor
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Applying for Licensing for film
To procure equipment and resources to allow assembly of the screen
To give information and guidance to guests
Supplying food to paying customers during show
Ensuring the overall health & safety needs of the event are being met at every point
Building the platform, the screen and projector unit to sit on and display on to respectively
Supplying drinking water facilities and meals to staff
To install all wiring, voltage delegation, outlets and cabling correctly
To check and ensure all electricity components are safe to use
Ensuring copyright privilege conditions are met
To safely ensure ingress/egress into the event
To act as a first line of deterrence against any criminal activity
To apply for permission to use private land for event
To sign off risk assessments
Taking copies of and checking food vendor qualifications & certifications are correct and up to date
To negotiate and sign off fees & pay staff
To check tickets and ensure guest entry requirements are being met
To design site plan
To support event staff where needed during show
To direct vehicles in the car park
Correct 20 / 20 PointsIncorrect / 20 Points -
Question 3 of 5
3. Question
5 point(s)Competency Scenario 1
Secondly, as an event assistant in this hierarchy, please describe the steps you would take in the following situations to solve, report, or escalate the problem. If there is any pertinent information needed has not been provided above, you can fabricate necessary details as long as they are realistic, logical and contribute to the resolution of the scenario.
A child approaches you claiming they have lost their family and don’t know what to do. They don’t have any contact information on them, and can’t remember where they are sat:
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 4 of 5
4. Question
5 point(s)Competency Scenario 2
A customer comes to you to complain about the cost of his ticket price. He is complaining about where he is sat because he can’t make out any detail in the screen and thinks he has been ‘ripped off’. He usually wears glasses but didn’t bring them because he didn’t think he’d need them. He purchased the cheapest ticket tier available.
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 5 of 5
5. Question
5 point(s)Competency Scenario 3
5 minutes before the show is about to start, there is a technical fault that causes the power to cut out. All the guests are in their seats and waiting for the event to begin.
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
