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Terms & Conditions

1.0 INTRODUCTION

This terms and conditions document explains the use of Event Crowd’s set terms of use, you must agree to the terms and conditions to use Event Crowd’s services and products.

1.1 WHO ARE THE EVENT CROWD

We are “The Event Crowd”, registered in the United Kingdom as “NEXT LEVEL COURSES” under the company number 12358026.

Event Crowd is a data controller, and we are registered with the United Kingdom’s Information Commissioner’s Office (The ICO) under the registration number ZB192211.

Our address is:

Unit 6, Coy Pond Business Park, Ingworth Road, Poole, Dorset, BH12 1JY, United Kingdom.

If you have any questions about our terms and conditions, you can contact us, by sending post to the above address, or send an email to hello@theeventcrowd.com or call 01202 545 635. Our offices are open during normal business hours 9am-5pm Monday to Thursday and 9am-4pm on Fridays.

1.2 OUR RIGHTS

We reserve the right to:

(a) amend both our terms and conditions without prior notice and to whatever extent is deemed suitable by us.

2.0 TERMS AND CONDITIONS

The following terms and conditions represent an agreement between The NEXT LEVEL COURSES LIMITED (NLC) trading as Event Crowd, and the student, (or any payee or guarantor on behalf of the student), booked onto the course. By accepting a place on any Event Crowd Course, the student accepts all terms outlined below in their entirety.

2.1 PAYMENTS AND RENUMERATION FOR EVENT CROWD PRODUCTS AND SERVICES

By enrolling onto the course, students acknowledge and agree to pay the course costs in full at the agreed time. Failure to adhere to the agreed payment schedule will result in legal action being taken in order to reclaim the agreed costs plus additional costs accrued during the process of reclamation.

All payments must be made in British Pound Sterling (GBP), and all agreements made in relation to Event Crowd products and services are governed by English Law.

All payments made to Event Crowd in exchange for products or services are non-refundable.

Event Crowd are not liable for the refund of any fee’s or personal expenses incurred as a result of force majeure. This includes but not limited to, endemic or pandemic outbreaks, industrial action, war, fire, environmental disturbances or disasters, civil disturbance or unrest, or for any other unforeseeable or unpreventable events.

2.2 SERVICE OR PRODUCT UPDATES OR CHANGES

Event Crowd reserves the rights to update, replace, change or remove parts of the course where Event Crowd sees fit. This includes, but is not limited to lectures, seminars, bonus content, assessments, templates, webinars, student learning portal, website, communication channels, policies and procedures.

Any updates or changes to the course or information will be communicated to students via their provided contact details upon or during enrolment for the course. It is therefore the students’ responsibility to update Event Crowd of any changes to any of their personal contact information, including but not limited to phone number, address, email address, name changes, bank or payment details.

These details are kept in accordance with GDPR regulations, and will not be shared with any third parties without prior notification to the individual for genuine interest purposes. Please refer to our Privacy Policy here or our GDPR Policy here for more information on how we collect, store and access your data.

There may be times where Event Crowd requests for student feedback based upon their experience of the course, the user’s journey and anything information relating to Event Crowd. The collection, access and use of this information follows GDPR guidelines and is in line with our Privacy Policy and GDPR Policy.

Unless otherwise stated, all materials provided by the Event Crowd remain the intellectual property of NEXT LEVEL COURSES. This includes audio/visual content, written material including any written or verbal communications, along with any and all work produced by students whilst on this course. This includes but is not limited to course materials, lecture notes, ancillary slide decks, websites, or any formal or informal guidance or advice given by staff, lecturers or course partners.

Course content can be updated, replaced, changed or removed at any time.

2.3 STUDENT AMENDMENTS

At Event Crowd’s sole discretion and on condition there is available space, students may defer the start of their course to a later start date by emailing a written request to Event Crowd at least 14 days prior to the start of the original course. Students may also bring their start date closer by emailing a written request at least 14 days prior to the start of the course. Students may be charged a £20 administration fee for this amendment.

Event Crowd courses are accessible to students for a period of 12 months (365 days) from the date of course purchase. The course must be completed within this 12-month period to receive the associated certification.  After the 12-month period, whether the student has completed the course or not, students will no longer have access to the content of the course. This is a strict no-extension policy that is non-negotiable.

At Event Crowd’s sole discretion and on the conditions detailed below, a student may request an extension to the course beyond the 12-month period that the course can be accessed by the student. This is not a decision we take lightly, and we have a strict no-extensions policy, any decision upon this is reviewed by our internal leadership team and is decided on a case-by-case basis.

This decision will be subject to the following conditions:

  1. Whether the student has paid Event Crowd for the course in full and Event Crowd has confirmed that the total price of the course has been received by Event Crowd.
  2. The student presents a valid reason as to why they require an extension of access to the course.
  3. The student must present documentation as proof to support their reasoning.
  4. Written confirmation of the request, reasoning and associated proof.

To provide written proof please email your requests to info@theeventcrowd.com or send post to Event Crowd, Unit 6, Coy Pond Business Park, Ingworth Road, Poole, Dorset, BH12 1JY.

2.4 PHOTOGRAPHY CONSENT

Lectures, webinars or events featuring individuals may be photographed or filmed for marketing purposes, which can be used on our website, social media accounts, internal or external communications, in print material or on various Course partner channels.

By enrolling on any Event Crowd Course, students acknowledge this and agree to be photographed, recorded and featured in such materials.

The Event Crowd will never sell or pass images to third parties who do not have a legitimate business interest in the material.

2.5 VOLUNTEERING, PLACEMENT AND JOB OPPORTUNITIES

Any volunteering or paid opportunities advertised by the Events Crowd are done so in good faith for the professional development of students.

Event Crowd takes all reasonable action to verify the authenticity of volunteering and paid opportunities, but we cannot guarantee the exact experience of the offer being provided by external organisations.

Any volunteering or placements undertaken are separate agreements between the individual and the external organisation directly, and it is up to the student to ensure they have taken all reasonable to steps to ensure their wellbeing.

Event Crowd does not accept any responsibility for the volunteering or paid opportunities students are presented with in regard to:

  1. Monetary renumeration for expenses, time or work.
  2. Contractual obligations agreed to between the student and the employer.
  3. Any incidents, accidents or issues that are incurred before, during or after, or are in relation to or a direct result of, the volunteering or paid opportunity.

Any of the above points must be handled and dealt with, between the student and the specific employer. Event Crowd does not accept any responsibility and will not act as a mediator or communicator between the two parties.

2.5.1 EQUAL OPPORTUNITIES

In offering volunteering and paid opportunities to our students, Event Crowd ensures that we can provide equal opportunities to all students by offering the opportunity to each and every student.

Some volunteering or paid opportunities from external organisations may require the student to have completed a specific amount of the course (e.g. 75% of the course) or to have completed the course, due to the nature of responsibility within the opportunity. In this instance, these opportunities will be offered to the groups of students that this opportunity is suitable for.

Opportunities presented will be located across the United Kingdom and in some instances, travel outside of the UK may be required. In addition, application processes for specific opportunities may differ.

2.6 FEEDBACK & DEVELOPMENT

Throughout the course we will periodically request feedback from students in order to refine the product. This can vary from opinions on course content, lecturers, time constraints, platform usability, and other course-related data.

Students are expected to respond to this request for feedback in an appropriate and timely manner. The feedback in no way affects the outcomes of the course or the entitlements of the students to any Event Crowd offerings.

The data gathered from this feedback outreach is purposefully collected for Event Crowd’s development and improvement of the course, the user’s experience and any other elements relating to fulfilling customer needs and service offerings. For more information on how we collect, store and access data please see our Privacy Policy.

2.7 STUDENT ENGAGEMENT

As a customer and student of Event Crowd, students have the right to converse with our internal customer service and academic team to a reasonable standard. Appropriate communication channels include, email, telephone, webchat, webinar or by post.

We will not tolerate any Event Crowd associates to be contacted through their personal and/or private communication channels e.g. social media, email, phone or post. Event Crowd associates include, but are not limited to our lecturers, professionals, academic team, customer service team, internal staff, our partners or affiliated individuals, brands or organisations.

We encourage students to socialise and engage with each other whilst on this course through appropriate channels that include; our online communities and through webinars. In some instances, students may have the opportunity to socialise with other students, lecturers and associates in person through events or meet-ups.

2.7.1 ABUSE, HARASSMENT, AND BULLYING

Communication between students and towards Event Crowd associates must be friendly in nature but should remain legal and courteous at all times.

Harassment, abuse or bullying of any kind towards students or Event Crowd’s associates will not be tolerated. Where relevant, we may make notes of such instances on the student’s account to provide a record for future communications.

Individuals who breach these terms will be removed from the course with immediate affect with no refunds due, and depending on the severity of the incident, authorities may be alerted, and personal details may be passed on to them to assist with any legal investigation.

2.8 DIPLOMAS AND CERTIFICATIONS

Once the student has completed the course to the required standards, they will be presented with an Event Crowd and Chartered Institute of Marketing (CIM) Diploma. Students will receive a physical and digital copy of their Event Crowd CIM accredited certificate.

All certifications, additional qualifications and references will be made available to students once the final (full) payment for the course has been made, and when the student has completed the course to the required standard.

Event Crowd has the right to withhold student’s diploma and/or certification due to the following reasons:

  1. The student has not completed the course to the required academic standard.
  2. The student has not made payment in full for the course.
  3. The student has committed an offence related in section 2.7.1.

2.8.1 REFERENCES

Students who complete the full Event Crowd course and meet the academic standards, are able to request a reference for employment, academia or any other relevant reference.

To request a reference, students must write into Event Crowd via email or post.

2.8.2 ACADEMIC GUIDELINES

The Event Crowd is a community built on mutual respect and trust, and as such all students acknowledge and agree they will abide by our terms and conditions at all times.

You will undertake all academic tasks assigned to you in good faith and will not commit academic fraud or plagiarism in order to complete any part of this course.

Students will not copy, photograph, or redistribute verbally or in written format any of the material provided to them by the Event Crowd, without express written permission.

The completion and submission of all expected coursework or assessment is the sole responsibility of the student. The course will be delivered in English; therefore, all students must have a working comprehension of the English language as the course is not available in other languages.

Students understand that while the Event Crowd are here to support them, ultimately it is the student’s responsibility to ensure the course is completed to a reasonable standard, and The Event Crowd will not be held liable for any below-standard outcomes due to student negligence, absence or unreliable behaviour.

3.0 CANCELLATION POLICY

Upon signing our electronic mandate, you are therefore agreeing to all terms and conditions within this policy. You may cancel your purchase of the course within 14 calendar days of enrolment. This is called “cancellation period”. If you decide that you do not wish to continue the course within this period, you are eligible for a full or part refund.

To cancel your course, you must do so by calling our enrolments team on 01202 545 633 within the normal working hours of 9am-5pm, Monday – Friday. Please note cancellations must be made by the same student in question and be done so over the phone. Cancellations cannot be accepted via email or post.

All requests to cancel your course after the “cancellation period” period will be rejected and no refund will be issued as agreed by yourself upon enrolment.

All accepted cancellations will be refunded the amount agreed minus any deposit paid upon enrolment + a 5% cancellation charge for administration.

Outside the standard terms and conditions cancellations may be considered on a case-by-case basis. In order to receive any refund due it must be to the same bank account charged at enrolment and within 30 days of submitting the cancellation request otherwise the payment plan will continue.

Guaranteed Interview Service Terms & Conditions

1. To qualify for the guarantee you must

1.1. Be 18 years old or over

1.2. Be eligible to work in the UK

1.3. Have no outstanding condition which would prevent you from taking a role in the events industry

1.4. Have no spent or unspent convictions which would prevent you from working in an events environment

2. Our guaranteed interviews service is provided to all graduates of the Event Crowd Events Management Diploma who achieve a pass grade or higher.

3. The period of guaranteed interviews covers the first 12 months after completing the course.

4. This guarantees that we will help to organise at least one interview for an event/job role within the United Kingdom.

5. If the student arranges an interview ahead of this period via our exclusive job board Event Crowd consider this to be part of the guaranteed service and considers the guarantee fulfilled.

6. The guarantee only applies to the arrangement of the interview and does not become invalid if the student is unable to attend.

7. The interview can be held in whatever manner deemed appropriate by the company interviewing, be it telephone, video call, or in person.

8. Event Crowd reserve the right to withdraw the guarantee from any student who fails to attend a meeting or does not conduct themselves in a professional manner

9. The monetary assignment of your course fee to the guaranteed interviews service is £120, should Event Crowd not be able to secure a suitable interview, this part of the course fee will be refunded over 12 months in 12 equal payments.                 

9.1. Should an interview be secured during this period of these payments will cease and the guarantee considered delivered.

10. This service does not guarantee a job in the events industry.

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